Frequently Asked Questions

 

 

Library Services

The privilege of checking out library materials and the use of other library services is available to anyone regardless of residence. New patrons are asked to apply for a library card in person by filling out a short application and agreeing to adhere to all library policies.  

If you are age 18 or older, you must submit your application in person at the adult circulation desk. If you are under age 18, you must submit your application in person at the youth circulation desk or the teen circulation desk. A signature of a parent or guardian will be required.

There is no fee for a library card. Replacement cards are $1.00.  For more information and an application you can print out, please browse to our library card webpage

Temporary visitor passes are also available for individuals visiting the area and would like to use the library's computer services.

Library computers are available for patrons to browse websites, check email, create Office documents, play games and much more.  You must be a library card holder in good standing (no excessive fines or overdue items) to use a computer.  It is not required for patrons to check in at the circulation desk before using a computer.

Adult patrons must sign in with their name and library card number at one of two signup stations.  After a few moments you will be assigned a computer to use.  Sign in again on the assigned computer and you are ready to go. Kids and Teens can go directly to a computer in their dedicated area and sign in.

If you need assistance, staff are always available to help.

Yes and no!  Each session is limited to 1 hour.  However, if there are no patrons waiting for a computer, your time is automatically extended another hour.  This will continue indefinitely until there is, at least, one patron waiting to get on.

The library currently has 13 computers dedicated for adult patron use, so usually there is no one waiting.

To use the library's Wi-Fi you must check in at the circulation desk with your valid library card or visitor's pass.  You will be given a password for our secure wireless network.  Look for "Mathews Library" among the list of available Wi-Fi networks on your device.  

Wi-Fi is available in all areas of the library including the outdoor courtyard. There is ample comfortable seating in our computer and reading room with available electrical supply.

If you need assistance in connecting, library staff are always available to help.

Most items are eligible for 2 renewals. New books cannot be renewed. There are several ways to renew items:

  • We are always happy to renew items at the circulation desk in person.
  • You may call the library during normal operating hours and request a renewal or leave a message on our voicemail after hours.
  • You may access your account and renew items online by browsing to http://catalog.mathewslibrary.org and logging in with you PIN and card number. Click "My Account" and you will see a list of items checked out that can be renewed.

Yes. Ask for a materials request form at the circulation desk or submit an online request. The library will review your request and reserves the right to purchase the title, borrow the item via Interlibrary Loan or decline your request.

Yes. You may ask library staff to place a hold on an item for you at the circulation desk. You can also place a hold online. Browse or search our online catalog (http://catalog.mathewslibrary.org) for the item you wish to reserve. Click "Place Hold" and enter your card number and password. Library staff will contact you when the item is available for pickup. You can also manage your holds by loggining into your library account.

Yes. The library has a few popular forms provided by the IRS, but we can print any IRS tax form for you. Also we can make copies of state forms. There is no charge for printing tax foms. The IRS no longer provides copies of tax publications. We can print portions of a publication for you at the normal printing cost of 15ยข per page. 

We would love to have your books! The library accepts any donation of books, audiobooks or videos. You can drop them off at the library during normal operating hours. Library staff will look at the items and decide whether to add those to the library collection based on various criteria. Items not added to the collection will be sold in the Friends of the Library Bookstore, with the proceeds benefitting the library.

If you would like a receipt for tax purposes, you must create your own list of donated items including estimated value. The library director will sign your list but library staff will not value the donated items.

The library has meeting room facilities to accomodate various-sized groups and arrangements.  Please contact the library well ahead of your meeting date to schedule. 

To find out more browse to http://mathewslibrary.org/services/meeting-rooms.